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  • Commit to read all the Bottomlines once a day.
  • Have at least one original idea a day.
  • Thank someone for a job welldone.
  • Never assume.
  • Inside every problem, there is a solution.
  • Overcome shyness.
  • Respect people's time.
  • Think a conflict through, from the other person's point of view.
  • Always allow ample time for preparation.
  • Send Birthday cards to business associates.
  • Return all phone calls promptly even the unpleasant ones.
  • See situations as they are, not as you wish them to be.
  • Bigger the crisis, bigger the opportunity.
  • Mistakes increases experience, experience decreases mistakes.
  • There is only one chance to make a good first impression.
  • A job worth doing is worth doing well.
  • Good advice is priceless, if not followed it's worthless.
  • Rest, but never quit when you're behind.
  • Take the blame and share the praise.
  • Let us never negotiate out of fear, but let us never fear to negotiate.
  • Change is good, welcome it.
  • An apology when appropriate is golden.
  • Learn about new technologies.
  • In business in chess, think eight steps ahead.
  • Act don't react.
  • Follow the most difficult principle - buy low, sell high.
  • Listen to advice graciously.
  • Catch an employee doing something good.
  • Give your people a chance.
  • Teach your child's class something you know.
  • Negotiate with confidence, but not with arrogance.
  • Clean the mess on your table every day.
  • Set your properties right, organise and act forcefully.
  • Some people make excuses, other make progress.
  • Cultivate the ability to standup under punishment.
  • Never hesitate to cut losses.
  • Strive to enhance the quality.
  • All things are difficult, before they are easy.
  • There's special force that gets people working as a team, once that force
    • is in action the team is virtually unbeatable
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